In Group Retirement Savings (GRS), our mission is to help organizations engage their employees in workplace retirement savings programs, supporting financial autonomy and long‑term well‑being. By doing so, we help our clients attract and retain top talent while contributing to stronger communities reflecting Desjardins’ cooperative values and people‑first approach. We ensure to consistently act in the best interest of our clients, plan members, and partners. As an Account Manager, you support two or more Client Relationship Managers (CRMs), you’ll act as the voice of the client within Desjardins primarily coordinating client requests and collaborating with internal partners to deliver exceptional service and supporting client initiatives. This role is ideal for professionals with GRS experience who enjoy client interaction, problem‑solving, and cross‑functional collaboration. You collaborate with internal partners and external stakeholders to manage and produce detailed, accurate, and timely client requests, support strategic initiatives, and contribute to projects for key clients. Through strong coordination, analytical problem-solving, and a solid understanding of Group Retirement Services (GRS) products and solutions, you ensure client deliverables are executed with precision and quality. If you’re looking to deepen your GRS expertise while building a long‑term career in a purpose‑driven organization, this is an exciting opportunity to grow your impact. More specifically, you will be required to: 

• Maintain outstanding relationships between GRS and the client and advisors/consultants with the CRM.  
• Attend client meetings as required with the CRM, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.  
• Provide support to the CRM on identified requests/projects for strategic clients which will require collaborating with internal partners. 
• Understand and review industry trends and stay current on new or modified products and services to help support the CRM. 
• Identify possible best practices for our clients.  
• Take ownership for submitting identified requests, such as marketing or education, to support client initiatives which will include peer reviews. 
• Participate and contribute to internal projects with the objective of bringing the client perspective to the conversation. 
• Support the resolution of issues with the help of internal teams, inform them of potential problems and make recommendations to improve client satisfaction. 

What we offer*

• Competitive salary and annual bonus
• Salary range : $76 666 to $112 443 per year (Downtown Toronto)
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.
#LI-Hybrid, #ON09-

 What you bring to the table 

• Bachelor's degree in a related field 
• A minimum of five years of relevant experience 
• Please note that other combinations of qualifications and relevant experience may be considered 
• Holds a Certified Employee Benefit Specialist (CEBS), Canadian Securities Course (CSC) and/or Life Licence Qualification Program (LLQP)
• Proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English speaking partners, members and/or clients
• Advanced intermediate knowledge with project management or account management
• Intermediate knowledge of pension industry including pension products and legislation 
• Travel: Minimal – mostly within Canada and between offices