As a Practice Leader, CMDB (Configuration Management Database), you play a key role in defining, governing and updating the configuration management practice within the Technology Group. You serve as an expert CMDB resource, while supporting the unit manager in strategic planning, priority alignment and business objectives. You’re responsible for maintaining and updating the CMDB vision, actively contributing to the three-year strategic plan and ensuring consistency between the operational needs, service architecture and capacities of the ServiceNow platform. You provide influential leadership to the CMDB teams, IT partners and decision-making bodies, while ensuring the quality, reliability and business value of configuration data. More specifically, you will be required to:

Leadership and development of the CMDB practice

• Define, develop and update the CMDB practice in line with ITIL frameworks, business guidelines and market best practices, while serving as the main expert and reference point on CMDB, the CI life cycle and service dependency
• Guide, support and help practice members grow through coaching, mentoring and knowledge sharing

Strategic vision and planning

• Contribute to defining and executing the three-year strategic plan, including the CMDB technology and functional roadmap (ServiceNow, discovery, service modelling, ITSM integrations)
• Support the development of the annual budget, aligned with strategic priorities, evolving needs and team capacity

Governance, objectives and indicators

• Define, monitor and develop CMDB objectives and KPIs to ensure quality, compliance and business value
• Implement and maintain CMDB governance mechanisms and ensure alignment with key processes (changes, incidents, problems, continuity, security)
• Operational expertise and data quality
• Ensure the integrity, accuracy and completeness of CMDB data, including oversight of audits, corrective actions and CI models, relationships and configuration standards

Organizational influence and collaboration

• Act as a strategic partner and representative of the CMDB practice by influencing key structural decisions and supporting high-impact, cross-functional initiatives with IT teams and vendors

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid

What you bring to the table

• Bachelor's degree in computer science
• A minimum of eight years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Experience with ServiceNow CMDB (modelling, governance, integrations, discovery)
• Demonstrated experience in a functional or practice leadership role (without direct management)
• Experience in strategic, complex and multi-sector environments
• Knowledge of French is required
• Expertise in CMDB and configuration management in complex IT environments
• Strong command in ITIL practices and their operational integration

Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Organizational savvy, Strategic mindset

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Management support and expertise support (FG)

Unposting Date

2026-05-6