Discover Desjardins

Property field claims advisor

  • The work arrangement for the position is hybrid work
  • Calgary
  • Full time
  • Regular position
  • R2406300
  • Job Offer

    As a property field claims advisor, you help serve and maintain business relationships with members and clients for all claims. You handle, investigate and make decisions on high-complexity property insurance claims. You solve problems using your analytical skills and extensive discipline-specific knowledge. You draw on your sound decision-making to develop solutions, negotiate claims settlements and enter into agreements with members, clients, third parties and others. You advise and assist clients, represent Desjardins and enter the organization into important agreements with clients. Interpersonal savvy is therefore essential. More specifically, you will be required to :

    • Provide outstanding experience to our members and clients by guiding them through the claims process and adhering to the Professional Code of Conduct

    • Analyze, interpret and apply policy wordings to determine coverage and deliver a claims decision in a timely manner

    • Engage with various stakeholders to ensure claims are processed smoothly; including contractors, engineers, fire and police departments, independent adjusters etc.

    • Propose and negotiate settlements that are equitable for the insured and that respect company policies and authority limits, and that is in accordance with contractual obligations

    • Review construction estimates and discuss the same with clients and contractors to ensure an appropriate understanding of the required work for each claim

    • Attend site inspections to photograph, scope and measure areas affected by each loss. Discuss claim details with clients, contractors and other parties while on site

    • Assist with high volume claim scenarios as needed which may require travel outside of your assigned territory

    • Perform other duties as assigned

    What we offer*

    • Competitive salary and annual bonus

    • 4 weeks of flexible vacation starting in the first year

    • Defined benefit pension plan that provides predictable, stable income throughout retirement

    • Group insurance including telemedicine

    • Reimbursement of health and wellness expenses and telework equipment

    Benefits apply based on eligibility criteria.

    What you bring to the table

    • Bachelor's degree in a related field

    • A minimum of three years of relevant experience

    • Please note that other combinations of qualifications and relevant experience may be considered

    • Must have a valid Class 5 driver's licence as you will be required to travel

    Action oriented, Customer Focus, Decision quality, Differences, Ensures accountability, Interpersonal Savvy, Nimble learning


    Trade Union

    Non Syndiqué

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

    If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

    Job Family

    Member/client sales and service (FG)

    Unposting Date



    Who we are?

    Desjardins Group is not only North America’s strongest financial institution, it has also been recognized as a Best Employer in Canada for several years now. Its 58,000 employees and 2,500 directors contribute to maintaining its leading position in online and mobile banking services.

    Desjardins Group is a corporate citizen that puts people first!For vacant positions available in Quebec, please note that knowledge of French is required.

    Desjardins values diversity and equity in the workforce and is committed to meeting the needs of people with disabilities by adapting the recruitment process, as needed. The jobs you found aren’t the right fit?

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